VStrata - OntheNet VM data services

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Hours of Operation

Technical Support:

Monday to Friday 8am to 7pm and Saturday 9am to 1pm.
(Excluding nationally gazetted public holidays.)

All other teams:

Monday to Friday 9am to 5pm.
(Excluding nationally gazetted public holidays.)
All VStrata customers are provided with access to after hours technical support.
These details are provided when the service is first enabled.

During our hours of operation please contact us on:

Phone: 07 5553 9222 or 1300 650 559
Fax: 07 5593 3557
or email one of our teams directly using the email address below.
Please avoid emailing multiple teams. If necessary your enquiry will be forwarded to the correct team.

Sales: sales@vstrata.com.au
For enquiries related to ordering a new service or modifying an existing service.

Provisioning: provisioning@onthenet.com.au
For enquiries related to an order that is in progress.

Accounts: accounts@onthenet.com.au
For enquiries related to the billing of your service or updating Authorised Representatives.

Technical Support: support@vstrata.com.au
If you need assistance to get a service up and running or there is a fault with an existing service please contact Technical Support.

Company Details:

Network Technology (Aust) Pty Ltd
t/as OntheNet
ABN 71 096 864 836

Postal Address:

PO Box 102
Varsity Lakes
Q 4227


Street Address:

First Floor, OntheNet Building
165 Varsity Parade
Varsity Lakes
Q 4227


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